Our team’s main goal and purpose is to serve our clients with efficiency services that will leave them fully satisfied.
CREATING VALUE FOR OUR STAKEHOLDERS, BUT MOSTLY OUR CLIENTS, REMAIN ONE OF OUR MAIN PRIORITIES.
Our Customer Care service is guided by the principles of our Customer Charter to help us better serve you.
YOUR OPINION MATTERS. HELP US TO BETTER SERVE YOU.
We strive for continuous improvement of our services to satisfy our customers. Feedback from you will help us to better understand your needs and improve your customer experience. Send us your comments, question, or suggestion on:
Our Customer Care service is guided by the principles of our Customer Charter to help us better serve you:
MUA Head Office
Grand Pension Plaza
Ground & 8th Floor
KN 4th Avenue
Kigali, Rwanda.
Phone number: 0788125024
HANDLING OF COMPLAINTS
We believe that complaints are a unique opportunity for us to strengthen our relationship with our customers. At MUA, we are committed to handling your complaint in a fair and objective way.
HOW TO MAKE A COMPLAINT
Send an email to customercare@mua.rw with as much detail as possible: -
- The nature of complaint.
- Summary of the main facts.
- Dates of occurrence/(s).
- Insurance Policy No. (where applicable).
- Name of Insured / policy holder.
- Name of complainant.
- Address & contact number.
- Other relevant details and supporting documents, where appropriate.
MUA Head Office
Grand Pension Plaza
Ground & 8th Floor
KN 4th Avenue
Kigali, Rwanda.
Phone number: 0788125024